1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Full name, date of birth, and gender
• Contact information (email address, phone number, address)
• Government identification numbers (Aadhaar, PAN)
• Bank account details for payments
• Business registration documents
• Photographs for verification

1.2 Usage Information

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, actions taken)
• Location data (with your consent)
• Network information for service optimization

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our PM-WANI services
• To process PDO registrations and verifications
• To facilitate payments and revenue sharing
• To provide customer support and technical assistance
• To comply with legal obligations under PM-WANI framework
• To improve and optimize our services
• To communicate important updates and announcements
• To prevent fraud and ensure security

3. Information Sharing and Disclosure

3.1 With Government Authorities

As a PM-WANI PDOA, we are required to share certain information with:

• Department of Telecommunications (DoT)
• PM-WANI Central Registry
• Other regulatory authorities as required by law

3.2 With Service Providers

We may share information with trusted third-party service providers for:

• Payment processing
• Cloud hosting and infrastructure
• Customer support services
• Analytics and monitoring

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data storage with regular backups
• Employee training on data protection

5. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations under PM-WANI
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Typically, we retain PDO registration data for 7 years after account termination, as required by Indian regulations.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@graminwifi.com.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Data Protection Officer
GraminWifi - OvoServe Web Services Pvt Ltd
Email: privacy@graminwifi.com
Phone: +91-123-456-7890